FAQs

Tracking Your Order

After your order is dispatched, you will receive a notification email containing a unique tracking number. With this tracking number in hand, you’ll have the convenience of monitoring the real-time status of your order either on our website or directly through the shipping carrier’s dedicated tracking portal.

Shipping Costs

We take pride in our commitment to delivering exceptional service to customers worldwide. That’s why we offer free shipping on every single order, regardless of your location. We proudly ship to destinations across the globe, including but not limited to the United States, Canada, the United Kingdom, and Australia. No matter where you are, we’re here to ensure your orders arrive at your doorstep without any additional shipping charges. In addition to our free worldwide shipping, we provide an exclusive Priority Insured Shipping option for $9.95. This premium service expedites processing your order and offers comprehensive worldwide insurance coverage, providing you with the peace of mind that your valuable items are safeguarded during transit.

Do I Need To Sign For My Parcel?

Our delivery service operates without the need for a signature. If no one is present at the designated delivery address, the package will be carefully placed in a secure and discreet location, as decided upon by the delivery driver.

I Missed My Delivery, What Happens Next?

We’re at your service and committed to expediting the arrival of your parcel! Don’t hesitate to reach out to us using this contact link.  Support@edtrendytreasures.com

My Tracking Has Updated To “Delivered,” But I Can’t Locate My Parcel, What Should I Do?

As our deliveries do not require a signature, the driver will securely place the parcel in a designated safe location if no one is available. We kindly advise you to consider inspecting the following delivery spots: Inside the letterbox in the vicinity of the front of your home (including behind bins, among pot plants, behind fences, in garden beds, or under doormats). Any relevant mail rooms, reception areas, or building lobbies. Additionally, we recommend checking with all household members, building managers, and neighbors, as they may have received and safeguarded the parcel.  If, after thorough examination, the parcel remains unlocated, please do not hesitate to reach out to us through our contact link. We will promptly initiate an investigation with the courier to assist you further.

My Tracking Has Updated To “Delayed,” When Will My Parcel Be Delivered?

Be assured your parcel is securely on its way, and our courier is committed to ensuring its timely delivery. It’s important to remember that certain external factors, such as local COVID-19 disruptions, flight delays, or unexpected weather conditions, can impact delivery estimates. Please contact us if you still await tracking updates eight business days after the parcel’s shipment date. We will initiate a thorough investigation with the courier to provide you with further assistance.

Refund Policy

Our customer-centric approach includes a 30-day return policy applicable to all our products. To qualify for a hassle-free return, kindly ensure the items remain unused, securely encased in their original packaging, and maintain their pristine, resellable condition. We value your satisfaction, and in the unlikely event that you receive a defective or damaged item upon arrival, rest assured that we’ll cover the return shipping costs, making your return experience as seamless as possible.

Where Will My Refund Be Issued?

Refunds are typically processed back to the original payment method initially used for the order. In cases where a gift card was used for payment, the refund will be returned to the original gift card.

I Have An Issue With My Order, What Should I Do?

We’re available and ready to assist you! Feel free to contact our team for any help you may need.

Can I Change The Address For My Order?

We have a limited timeframe for address updates before parcel shipment. Please contact our team to request an address change and provide your order number and the corrected address. Our team will be happy to assist you.

Why Didn’t I Receive An Order Or Shipping Confirmation?

If our email ends up in your spam folder, kindly consider marking it as ‘safe’ to ensure future messages from E&D TrendyTreasures reach your inbox without any issues.

Can I Edit Or Cancel My Order?

We regret to inform you that we cannot modify an order once confirmed to maintain efficient order processing. However, customers can initiate a return following our flexible Return Policy once their order has been received.

Can I Use Multiple Discount Codes?

Please note that discount codes cannot be combined with other promotions and cannot be applied to sale items or the purchase of gift cards.

My Gift Card Or Discount Code Isn’t Working, What Should I Do?

Please make sure to accurately copy and paste the code during the checkout process to capture all numbers and letters correctly. If you encounter any issues, please contact us and provide a screenshot of the code and the error message. Our team will be happy to assist you.

Payment Methods

We’ve made payment options as versatile and secure as possible for your convenience. You can purchase using any major credit card, such as Visa, Mastercard, American Express, and Discover. Plus, for an extra layer of convenience and security, we gladly accept payments through PayPal, giving you more choices to complete your transaction with peace of mind.

Can I Check Out With My Local Currency?

Unfortunately, our system can only accommodate orders processed in United States currency (USD) now. We’re available and ready to assist you if needed! Feel free to contact our team for any further help.